bajebd's Privacy Policy

1 Purpose of this Policy

bajebd (bajebd.cam) is a trusted online casino and sports betting platform in Bangladesh. We place the highest priority on our users' privacy. This privacy policy ("Policy") explains how bajebd collects your personal information, how that information is used, under what circumstances it may be shared with third parties, and what steps we take to ensure the security of your information. This policy applies to bajebd's website, mobile application, and all other digital services.

2 Scope of Application

This privacy policy applies to the following bajebd services:

• The bajebd website (bajebd.cam) and all its sub-pages
• Live dealer casino, slots, and sports betting services
• User account creation and management processes
• Financial transactions — including bKash, Nagad, Rocket, and bank transfers
• Live chat support and email communication
• Promotional offers and bonus programs

3 Information Provided Directly

Information you provide directly when creating an account or using services on bajebd:

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Home address and district/division details
• National ID (NID) or passport number (for identity verification)
• Financial transaction details — payment method and account number
• Contact information provided through live chat and email

4 Automatically Collected Information

The following information is collected automatically when you use our platform:

• IP address and device type (mobile, tablet, or desktop)
• Browser type and operating system information
• Login and logout times and session data
• Gaming activity logs — bet amounts, win and loss history
• Page views, click events, and navigation patterns
• Data obtained from cookies and similar tracking technologies

5 Cookies Policy

bajebd uses cookies to operate the website smoothly and to improve the user experience. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential cookies: to maintain login sessions and ensure security
• Functional cookies: to remember language preferences and personal settings
• Analytics cookies: to analyze user behavior and improve our services

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may cause some features of the platform to not work properly.

6 Purposes for Using Your Information

bajebd uses your collected information for the following legitimate purposes:

• Creating, verifying, and securely managing accounts
• Ensuring deposits and withdrawals are processed correctly
• Managing bonuses and promotional offers and determining eligibility
• Providing 24/7 live chat and email support
• Preventing fraud, money laundering, and misuse
• Meeting legal obligations and preparing reports for regulators
• Maintaining platform security and stability
• Personalizing and improving the user experience
• Effectively enforcing responsible gaming policies

7 Marketing and Communications

With your consent, bajebd may send you promotional information, bonus offers, and platform updates by email or SMS. You can unsubscribe from these communications at any time — by using the link at the bottom of an email or through our support team.

8 Authorized Third Parties

In certain circumstances bajebd may share necessary information with the following parties:

• Payment processors: bKash, Nagad, Rocket, and associated banks — to complete financial transactions
• Identity verification services: to complete the KYC process
• Technology infrastructure providers: for secure cloud storage and server services
• Game software providers: to verify gaming results and ensure integrity
• Fraud prevention services: for account protection

9 Disclosure of Information Under Legal Obligation

bajebd may be legally required to disclose information to authorities in the following circumstances:

• A valid court order or warrant from a competent authority
• Requests from regulatory bodies under anti-money laundering (AML) regulations
• Assisting law enforcement in investigations into fraud or cybercrime
• Complying with counter-terrorism financing regulations

Such disclosures are always carried out within the strict limits of applicable law, and only the minimum necessary information is provided.

10 Technical Security Measures

bajebd applies industry-standard security technologies to keep your information safe:

• SSL (Secure Sockets Layer) encryption — for all data transfers
• AES-256 encryption — for sensitive information stored in databases
• Two-factor authentication (2FA) — as an additional layer of account protection
• Firewall and intrusion detection systems — to prevent unauthorized access
• Regular security audits and vulnerability testing
• Restricted access controls — only authorized personnel can view personal information

11 Data Retention Period

bajebd retains user information according to the following policy:

• Active account data: for as long as the account remains active
• Closed account data: generally up to 5 years to meet legal obligations
• Financial transaction records: for the period required by regulatory requirements
• Communication logs and support tickets: up to 3 years

After the specified period, data is securely deleted or irreversibly anonymized.

12 User Rights Regarding Your Information

As a bajebd user, you have the following rights:

• Access: the right to request a copy of the information we hold about you
• Right to rectification: the right to request correction of inaccurate or incomplete information
• Right to erasure: the right to request deletion of your information in certain circumstances
• Right to object to processing: the right to object to the processing of your information for specific purposes
• Right to portability: the right to receive your information in a structured format
• Right to withdraw consent: the right to withdraw consent to marketing communications at any time

To exercise these rights, contact us at [email protected]. We aim to respond to your request within 30 business days.

13 Account Closure and Data Deletion

If you wish to close your bajebd account, please contact our support team via live chat or email. Even after account closure, certain information may need to be retained for a specified period to meet legal obligations. We will inform you of the details in such cases.

14 Age Verification and Minor Policy

bajebd strictly provides services only to those aged 21 or over. We do not intentionally collect any information from minors. Age verification is mandatory when creating an account. If it is confirmed that a person is under 21, their account will be closed immediately and any collected information will be securely deleted. If you believe a minor is using our platform, please notify our support team immediately.

15 Policy Update Process

bajebd may review and update this privacy policy from time to time. The policy may change in the following circumstances:

• Due to legal or regulatory changes
• As a result of adding new services or technologies
• To improve data protection practices

For significant changes, we will send a notification to your registered email and clearly note the update on the website. Continued use of the platform after changes will be considered acceptance of the updated policy. We always display the "Last updated" date at the top of the page.